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Deliveries and returns

Deliveries

We work directly with our suppliers located all over the world which allows us to offer you quality products at very competitive prices.

Orders are shipped directly by them and sometimes separately when your order includes products from different suppliers.

Delivery times in France vary from 10 to 15 working days depending on the product. Do not hesitate to contact us if you wish to have a more precise estimate or to be delivered quickly, we maybe we can do something!

For other countries, delivery times are variable and vary between 2 and 6 weeks. You can contact us by email for more information.

Orders are shipped to the delivery address specified at the time of ordering. Any change of address must be reported to customer service by email (monalpaga@gmail.com) no later than 2 hours after ordering. After this period, neither La Poste nor Mon Alpaga can be held responsible non-delivery due to an incorrect or incomplete delivery address. In this case, no refund and redelivery will be possible.

Returns

You have 14 days from receipt of your order to return an item that does not suit you. To do this, simply send us an email to monalpaga@gmail.com and we will tell you the procedure to follow. Return costs are your responsibility.